Supervision and Ongoing Training

Supervision is vital to the success of mentoring matches – it ensures the match development is on track, both mentor and mentee are feeling valued, and provides opportunity to sort out any issues.

These resources will:

  • Help you to plan your own policy on match monitoring and support and issue resolution.
  • Provide tips on supporting matches while working part-time, and on match review.
  • Guide you point by point through checklists on Building Participant Relationship and Networks and Supervision and Support.
  • Provide a comprehensive guide on support from the perspective of the mentor, mentee, and overall match.



These example policy documents come from the suite of materials created for the VYMA Quality Assurance Project. All policies are based on a fictional youth mentoring program (‘GenYZ Mentoring’). Please treat these as a starting point for your policy and adapt and change them to reflect your own program’s requirements and design. 

Monitoring and Support

This document provides guidelines on the support of mentoring matches through monthly supervision meetings. Points include: monitoring frequency of match, gaining an understanding of the quality of the mentor and addressing any issues.

Policy and Procedure - Monitoring and Support (Word, 61Kb)


Resolution of Match Issues

This document covers policy example on what to do when issues arise, including: initial meeting to work through issue, what to do if the issue escalates and what to do if the problem can’t be resolved.

Policy and Procedure - Resolution of Match Issues (Word, 56Kb)


For the complete list of Quality Assurance Support Materials, please click here.



Match support when working part-time

These tips provide some great ideas on how to manage your support of mentoring matches whilst working limited hours.

Tips - Match support When Working Part-Time (PDF, 65Kb)


Strategies for Match Review

This list provides ideas on how to review your mentoring matches in a way that works for the mentor and mentee.

Tips - Strategies for Match Review (PDF, 67Kb)



A comprehensive document covering a range of ways to ensure the match is a success, including specific tips for the mentor, mentee and overall match.

Resource - Ensuring a Successful Match (PDF, 90Kb)




The following checklists are a useful guide to help assess whether you have covered all your bases.

This list is from an established set, originally printed in ‘A Guide to Effective Practice for Mentoring Young People’, 2007, Office for Youth, Department of Planning & Community Development’

Building Participant Relationship and Networks

This checklist covers ways to help all participants within your program to connect, including activity planning, range of events and participant feedback.

Quality Practice Checklists - Building the Relationships and Networks of Participants (PDF, 53Kb)


Supervision and Support

This checklist covers suggestions on how to successfully supervise your mentoring matches, including: regular meetings, tracking system/written reports, group meetings and opportunities for input from community partners, family and significant others.

Quality Practice Checklists - Supervision and Support (PDF, 61Kb)


For the complete list of Quality Practice Checklists, please click here.